Getting Started
Introduction
User Management
Add users
Monitor And Barge
Introduction
Insights Reporting
Reports are available within the softphone as an Enterprise feature "Insights". This page provides an overview of the reports available.
Queues & Routing Profiles
Queues and Routing Profiles are setup and managed directly in Amazon Connect. Please refer to the Amazon Connect guide here
Contact Searching
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Operational Parameters
Operational Parameters in can be used to allow supervisors to dynamically control some aspects of the contact centre, e.g changing routing behaviour, turning on banner messages etc.
Custom Schedules
Custom Schedules in can be used to check whether the current day/time is in a specific schedule, for example you can have a schedule for public holidays that